KVKK (Law on Personal Data Protection)
Personal Data Protection and Privacy Policy Website Privacy Policy
During your visit to this website and your use of the service through this Site, how the information that we receive regarding you and the services you request will be used and protected are subject to this ‘’Privacy Policy’’.
You hereby accept the conditions stipulated in this ‘’Privacy Policy’’ when you visit this website and request to use the services we provide through this Site.
I. Purpose of personal data protection and processing policy
Until today, data and information of our customers or potential customers are kept confidential and have never been shared with third parties by virtue of the sensitivity of our business as TT HOTELS TURKEY. Personal data protection is our essential policy. Even before any legal regulation, our company and subsidiaries had attached a great importance to the confidentiality of personal data, adopted as a working principle and gave working instructions to the employees in compliance with this principle. As TT HOTELS TURKEY, we undertake to adhere to all responsibilities of Law on Personal Data Protection. The principle of our company to protect personal data also covers our subsidiaries.
II. Scope and change of personal data protection and implementation policy
This Policy prepared by our Company has been regulated in accordance with “Law on Personal Data Protection” no. 6698 (“KVKK”). The Law has entered into force with all of its provisions as of today. The data received with your consent or pursuant to the other regulations as per to the Law shall be used to make our service more quality and to improve our services and quality policy. Again, some of the data we obtain are removed from the scope of personal data and anonymised. These data are used for statistical purposes and not subject to the enforcement of Law and our Policy. Personal Data Protection and Implementation Policy of TT HOTELS TURKEY aims and regulates the protection of the data which are automatically obtained from our customers, potential customers, employees and the customers and employees of the companies in cooperation with us for solution partnership and the other parties. Our company reserves the right to change our Policy and Regulation – provided to comply with the Law and protect the personal data in a better way.
III. General principles on processing of the personal data
a) Being in compliance with the law and good faith: TT HOTELS TURKEY questions the source of the data it collects or sent by other companies and attaches importance to handling these in compliance with the law and good faith. Within this framework, it warns and notifies the third parties (agencies and other intermediary firms) that sell the services provided by TT HOTELS TURKEY to protect the personal data.
b) Being accurate and up to date, if necessary: TT HOTELS TURKEY attaches importance to the accuracy of all of the data kept within the organization, to the fact that they don’t include any misinformation and that personal data are updated only if the changes are notified.
c) Being processed for specified, explicit, and legitimate purposes: TT HOTELS TURKEY processes the data limited to the services and purposes for which consent of the persons are taken during the services. It shall not process, use and make use of the data out of business purposes.
d) Being relevant, limited and proportionate to the purposes for which data are processed: TT HOTELS TURKEY uses the data only for processing purposes and to the extent what the service requires.
e) Being stored only for the time designated by relevant legislation or necessitated by the purpose for which data are collected: TT HOTELS TURKEY keeps the contractual data as long as it’s required by the commercial and taxation law as well as the periods of conflicts of law. Nevertheless, it shall delete or anonymise the data in case the reasons necessitating their processing cease to exist. It’s crucial to state that whether TT HOTELS TURKEY collects or processes the data by one’s will or in compliance with the law, the abovementioned provisions shall apply anyhow. You shall have the following rights pursuant to Article 11 of Law on Personal Data Protection. A separate application shall be prepared by TT HOTELS TURKEY for you to facilitate your related rights. The persons whose personal data have been processed may apply to our official announced on our website by TT HOTELS TURKEY and shall be entitled to;
a) Learn whether or not your personal data have been processed,
b) Request information as to processing if your data have been processed,
c) Learn the purpose of processing of the personal data and whether data are used in accordance with their purpose,
ç) Know the third parties in the country or abroad to whom personal data have been transferred,
d) Request rectification in case personal data are processed incompletely or inaccurately,
e) Request deletion or destruction of personal data within the framework of the conditions set forth under the Law,
f) Request notification of the operations made as per clauses (d) and (e) to third parties to whom personal data have been transferred,
g) Object to occurrence of any result that is to your detriment by means of analysis of personal data exclusively through automated systems,
ğ) Request compensation for the damages in case the person incurs damages due to unlawful processing of personal data. As TT HOTELS TURKEY, we respect to these rights.
Maximum Savings Policy/Scrimping Policy
Pursuant to our policy called as maximum savings policy or scrimping policy, the data received by TT HOTELS TURKEY are processed into the system as required. Thus, which data we will collect shall be determined according to the purpose. Unnecessary data shall not be collected. Other data submitted to our company are transferred to the information system of the company in the same way. Redundant information is not stored in the system; they are deleted or anonymised. These data may be used for statistical purposes. Health data among the special quality data are only kept in the system to provide better service to the customers and to protect their health.
Deletion of Personal Data
When the retention period necessitated by the Law expires, judicial procedures are completed or other requirements no longer exists, these data shall be deleted, removed or anonymised automatically, by the company or upon the request of the relevant person.
Accuracy and Currency of Data
The data within the body of TT HOTELS TURKEY are processed as declared by the relevant persons as a rule. TT HOTELS TURKEY is not obliged to check up on the accuracy of the data declared by the customers or the persons in touch with TT HOTELS TURKEY and it’s also contrary to the Laws and our working principles. The declared data are regarded as correct and accurate. The principle of accuracy and currency of personal data has also been adopted by TT HOTELS TURKEY. The personal data processed upon the request of the relevant person or from official documents that are submitted to our company are updated. Necessary precautions are taken for this purpose.
Confidentiality and data security
Personal data are confidential and TT HOTELS TURKEY obeys the rule of confidentiality. Only authorized persons shall access the personal data. All necessary technical and administrative measures are taken to protect the personal data collected by TT HOTELS TURKEY and to prevent the damage on our customers and potential customers. Within this framework, it shall be ensured that the software complies with the standards, third parties are selected with caution and data protection policy is observed within the company.
IV. Purpose of data processing
Collection and processing of personal data by TT HOTELS TURKEY shall be executed in line with the purposes stipulated in the letter of clarification. The data are collected and processed to draw up contracts and provide better services to the customers.
V. Data of customer, potential customer and business and solution partners
Collection and processing of data for contractual relationship
In case of a contractual relationship with our customers and potential customers, the collected personal data may be used without the approval of the customers. However, this use shall be for the purpose of the contract. The data shall be used for better execution of the contract and as required by the services and updated, if necessary, by contacting the customers. Nevertheless, the data provided to us by our potential customers shall be processed to easier and more quality services later. These data shall be deleted upon requests in case of lack of any contractual relationship.
Data of Business and Solution Partners
TT HOTELS TURKEY adopts as a principle to act in compliance with the laws when exchanging the data both with business and solution partners. The data are shared with the business and solution partners with the understanding of data confidentiality and as required by the services and it’s definitely ensured that these parties take measures regarding the data security.
DATA CONTROLLER AND DATA PROCESSOR
Data Controller is the HOTEL (Turcotel Turizm A.S.) and the data processor is ETS Ersoy Turistik Servisleri A.S. www. etstur.com and https://www.etstur.com/Gizlilik-Politikasi
1- The HOTEL accepts, declares and undertakes that the necessary permissions for the transfer and processing of the personal data obtained and shared within the scope of the Agreement and the personal data to be obtained by ETSTUR to third parties are taken from the data owners in accordance with the Law No. 6698. The HOTEL, with the capacity of Data Controller, accepts, declares and undertakes that it will completely fulfil all obligations stipulated under Law No. 6698.
2- During the execution of services given in the Agreement, ETSTUR accepts to fulfil all liabilities and obligations imposed within the scope of the definition of Data Processor in Law no. 6698 provided that ETSTUR has the capacity of ‘’Data Processor’’. ETSTUR cannot be held responsible for damages arising or transactions under the obligation of Data Controller and stipulated in Law no. 6698 under any circumstances and shall not bear the capacity of Data Controller in terms of personal data transferred by the HOTEL and personal data to be obtained by ETSTUR under any circumstances.
3- ETSTUR shall not be the addressee of any direct and indirect damages except for the misuse of personal data due to its own fault as defined in Law no. 6698 and disclose of such personal data to 3rd parties unlawfully due to again its own fault.
4- ETSTUR is obliged to take all necessary technical and safety measures to ensure the appropriate level of security in order to prevent unlawful processing of personal data, to prevent unlawful access to personal data and to protect personal data.
5- The parties are authorized to terminate the Agreement immediately, without prejudice to all rights of claim for damages as a result of a notification from any official institution within the scope of this provision.
AREAS OF USE OF YOUR PERSONAL DATA
Your personal data collected and processed within the scope of the service you've purchased are shared with the solution partners of the HOTEL and companies deemed as performance assistant or the other subsidiaries of the HOTEL only for fulfilling the job necessities and as per confidentiality agreements such as
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Hotel reservations,
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Ensuring transportation,
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Check-in processes,
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Maintaining the hotel’s service standards,
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Ensuring corporate and administrative management,
EARLY BOOKING CANCELLATION AND REFUND PACKAGE
With the Early Booking Cancellation and Refund Package, it is possible to cancel a reservation up to 72 hours before the start of the reservation. The conditions of the Early Booking Cancellation and Refund Package are as follows; For transactions up to 1000 TL of hotel reservation price, the package fee is 10 TL. If the hotel reservation amount is over 1000 TL, 1% of the total amount is paid for the package. In case of reservation cancellation, the package fee is non-refundable while the entire accommodation fee is refunded. Cancellation and refund package covers hotel accommodation only, Transfer amount can be canceled without interruption until the last 48 hours. In order to add Cancellation and Refund package to the reservation, it must be more than 7 days before the stay date. This application is valid for stays of at least 3 nights between 1 April - 31 October.
Electronic Commerce Law Information
I hereby consent to receiving information on services, advertisements, announcements, campaigns and suppliers operated by TUI HOTELS and that commercial electronic messages can be shared with me as per Law no. 6563 and I confirm that if I want to cancel my consent, I will notify the contact channels of TUI HOTELS given here regarding this situation.
PRIVACY NOTICE
Trusted. Unique. Inspiring. At TUI we create unforgettable moments for our customers across the world and make their dreams come true. Looking after the personal data you share with us is an important part of this. We want you to be confident that your data is safe and secure with us, and understand how we use it to offer you a better and more unique and inspiring experience. See the TUI Group website for more information about us.
What this Privacy Notice covers
The data controller is TT Hotels Turkey Otel Hiz. Turizm ve Tic. A.Ş., TURKUAZ İNŞAAT TURİZM A.Ş., IBEROTEL INTERNATIONAL A.Ş, TURCOTEL TURİZM A.Ş, KYBELE TURIZM YAT.SAN.TİC.A.Ş (referred to in this Notice as “we” or “us”), part of the TUI Group.
We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. Your privacy matters to us, so please do take the time to read our Privacy Notice which explains:
·What types of personal data we collect and why we collect it.
·When and how we may share personal data within the TUI Group and with other organisations.
·The choices you have, including how to access and update your personal data.
We have tried to keep this Notice as simple as possible, but if you are not familiar with terms such as data controller, special categories of personal data, then read about these and some others in Key terms.
Personal data we collect
When you register for any of our services, you may provide us with:
·Your personal details, including your address, email address, phone number and date of birth.
·Your account login details, such as your username and the password you chose.
When you browse our websites or use our mobile apps, we may collect:
·Travel preferences.
·Information about your browsing behaviour on our websites and mobile apps.
·Information about when you click on one of our adverts, including those shown on other organisations’ websites.
· Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.
· Social preferences, interests and activities.
When you buy our products in our shops or online, we may collect:
· Passenger information, passport details, other ID document details.
· Insurance details.
· Relevant medical data and any special, dietary, religious or disability requests.
· Information about your purchases, including what you bought, when and where you bought it, how you paid for it and credit or other payment information.
· Information about your browsing behaviour on our websites and mobile apps.
· Information about when you click on one of our adverts, including those shown on other organisations’ websites.
· Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.
· Social preferences, interests and activities.
· Your preferences concerning the accommodation.
· Your questions / comments / requests in connection with your hotel stay.
During your stay in our hotels, we may collect:
· Information about the traveller, passport data, other identification information
· Relevant medical data and any special, dietary requests or other food requirements due to religious reasons or reasons of physical impairment.
· Information about your purchases, such as what you purchased, when and where you purchased it, how you paid, and credit or other payment information.
· Information about reservations of services and activities (e.g. sports activities, table reservations, etc.).
· Data in connection with your questions / comments / complaints / wishes.
· If you arrive by personal car or motorbike, your license plate.
· Data necessary for childcare.
· Your IP address when using the hotel’s WiFi for the fulfilment of legal obligations and for the provision of the internet connection.
When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our services, we may collect:
· Personal data you provide when you connect with us, including by email, post and phone or through social media, such as your name, username and contact details.
· Details of emails and other digital communications we send to you that you open, including any links in them that you click on.
· Your feedback and contributions to customer surveys and questionnaires.
Other sources of personal data
· We may use personal data from other sources, such as specialist companies that supply information, retail partners and public registers.
· Your insurance company, their agents and medical staff may exchange relevant personal data and special categories of personal data with us in circumstances where we/they need to act on your behalf or in the interest of other customers or in an emergency.
· If you log-in using your social network credentials to connect to our platforms and online services e.g. Facebook, Google+ and Twitter, you will agree to share your user details with us. For example, your name, email address, date of birth, location and any other information you choose to share with us.
· We may use CCTV images, IP address and browser details collected in or in the immediate vicinity of our shops, premises and other buildings.
Personal data you provide about other individuals
· We use personal data about other individuals provided by you, such as those people on your booking.
· By providing other people’s personal data, you must be sure that they agree to this and you are allowed to provide it. You should also ensure that, where appropriate, they understand how their personal data may be used by us.
Using your personal data
We use your personal data in a variety of ways, as explained below.
To provide the products and services you request
We need to process your personal data so that we can manage your account or booking, provide you with the products and services you want to buy and help you with any orders and refunds you may ask for.
To manage and improve our products, services and day-to-day operations
We use personal data to manage and improve our products, websites, mobile apps, customer loyalty or recognition programme(s) and other services.
We monitor how our services are used to help protect your personal data, detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our services.
We may use personal data to respond to and to manage security operations, accidents or other similar incidents, including medical and insurance purposes.
We may use personal data to carry out market research and internal research and development, and to develop and improve our product range, services, shops, IT systems, security, know-how and the way we communicate with you.
We use CCTV images to help maintain the safety of anyone working in or visiting our shops, premises and other buildings, and for the prevention, detection and prosecution of criminal offences. We may also rely on the images to establish, exercise or defend our legal rights.
To personalise your experience
We want to ensure that marketing communications relating to our products and services, and those of our suppliers, retail partners and the TUI Group, including online advertising, are relevant to your interests.
To do this, we may use your personal data to better understand your interests so that we can try to predict what other products, services and information you might be most interested in. This enables us to tailor our communications to make them more relevant and interesting for you.
Looking at your browsing behaviour and purchases helps us to better understand you as a customer and it allows us to provide you with personalised offers and services.
We may also measure your responses to marketing communications relating to products and services we offer, which enables us to offer you products and services that better meet your needs as a customer.
If you do not want to receive a personalised service from us, you can change your preference online, over the phone or by writing (e.g. email) to us at any time. We will update our records as soon as we can.
To make contact and interact with you
We want to serve you better as a customer so if you contact us, for example by email, post, and phone or via social media, we may use personal data to provide clarification or assistance to you.
We need to process your personal data so that we can manage any promotions and competitions you choose to enter, including those we run with our suppliers and retail partners. For example, if you win a prize.
We may invite you to take part in customer surveys, questionnaires and other market research activities carried out by the TUI Group and by other organisations on our behalf.
To help us to better understand you as a customer, and to be able to provide you with services and marketing communications (including online advertising relevant to your interests), we may combine the personal data we collect when you make purchases in-shop with personal data collected from our websites, mobile apps and other sources.
We do not sell your personal data to third parties.
Marketing communications
From time to time we may send you relevant offers and news about our products and services in a number of ways, including by email. We may also send you information about other companies’ products and services that we believe may be of interest to you. We will only do this if you previously agreed to receive these marketing communications.
When you book or register with us we will ask if you would like to receive marketing communications. You can change your marketing preferences by writing to us at any time: Email to dpo@tuihotels.com.tr or in writing to TT Hotels Turkey Otel Hiz. Turizm ve Tic. A.Ş., TURKUAZ İNŞAAT TURİZM A.Ş., IBEROTEL INTERNATIONAL A.Ş, TURCOTEL TURİZM A.Ş, KYBELE TURIZM YAT.SAN.TİC.A.Ş , Güzeloba Mah. Havaalanı Cad. No:64/Z1-Z2 Muratpaşa / ANTALYA-TURKEY. Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you.
You may still receive service-related communications from us. For example, confirming bookings you make with us and providing important information about the use of our products or services.
Market research
We like to hear your views to help us to improve our products and services, so we may contact you for market research purposes. You always have the choice about whether to take part or continue in our market research.
Sharing personal data with suppliers and retail partners
In order to provide products or services requested by you we may share personal data with suppliers of your travel arrangements, including airlines, hotels, transport companies.
We also work with carefully selected suppliers that carry out certain functions on our behalf. For example, companies that help us with IT services, storing and combining data, marketing, market research, processing payments and delivering products and services.
We may need to share personal data to establish, exercise or defend our legal rights; this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk.
When we share personal data with other organisations we require them to keep it safe, and they must not use your personal data for their own marketing purposes.
We only share the minimum personal data that enable our suppliers and retail partners to provide their services to you and us.
Sharing personal data with regulatory authorities
So that you can travel, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your personal data for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate.
We may share the minimum personal data necessary with other public authorities if the law says we must, or we are legally allowed to do so.
Sharing personal data within the TUI Group
Our Privacy Notice applies to all of the services offered by the TUI Group but excludes services that have separate privacy notices that do not incorporate this Privacy Notice. We may share the minimum personal data necessary with other companies in the TUI Group, for example, to provide the products and services you request; to manage and improve our products, services and day-to-day operations; to help to personalise your experience; where appropriate, to make contact and interact with you; and, if allowed and appropriate, for marketing or market research purposes.
We may also share personal data with an organisation we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you. If the transfer or sale goes ahead, the organisation receiving your personal data can use your data in line with this Privacy Notice.
Protecting your personal data
We know how important it is to protect and manage your personal data. We take appropriate security measures to help protect your personal data from accidental loss and from unauthorised access, use, alteration and disclosure.
The security of your data also depends on you. For example, where we have given you or where you have chosen a password for access to certain services, you are responsible for keeping this password confidential.
The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by organisations operating outside the EEA who work for us or for one of our suppliers. We put in place appropriate protections to make sure your personal data remains adequately protected and that it is treated in line with this Notice. These protections include, but are not limited to, appropriate contract clauses, such as standard contract clauses approved by the European Commission, and appropriate security measures.
Data retention
We will retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If data is needed after this period for analytical, historical or other legitimate business purposes, we will take appropriate measures to anonymise this data.
About cookies and similar technologies
Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our websites and mobile apps, and we use them to improve your customer experience. Please see our separate Cookie Notice.
Links to other websites
Our websites or mobile apps may contain links to websites operated by other organisations that have their own privacy notices. Please make sure you read the terms and conditions and privacy notice carefully before providing any personal data on another organisation’s website as we do not accept any responsibility or liability for websites of other organisations.
Social media features
Our websites or mobile apps may contain social media features such as Facebook, Twitter, Google+ and Pinterest that have their own privacy notices.
Please make sure you read their terms and conditions and privacy notice carefully before providing any personal data as we do not accept any responsibility or liability for these features.
Accessing and updating your personal data; and complaints
You have a right to ask for a copy of the personal data we hold about you, although you should be able to access online the personal data associated with your account or booking. You can write to us asking for a copy of other personal data we hold about you.
Please include any details to help us identify and locate your personal data. Where we can provide data access, we will do so free of charge except where further copies are requested in which case we may charge a reasonable fee based on administrative costs.
We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details we hold are incorrect, please let us know.
You can also ask for your personal data to be rectified or erased, to object to the processing of your personal data and, where technically feasible, to ask for personal data you provided to be transmitted to another organisation.
We will update or erase your data, unless we have to keep it for legitimate business or legal purposes.
You can also contact us if you have a complaint about how we collect, store or use your personal data. We aim to resolve complaints but if you are dissatisfied with our response, you may complain to the local data protection authority https://www.lfd.niedersachsen.de/startseite/ or http://www.kvkk.gov.tr
Please submit your request or complaint in writing to the Legal Department/Data Protection Officer: dpo@tuihotels.com.tr
Address : Güzeloba Mah. Havaalani Cad. No:64 Plaza Batuhan D:Z1-Z2 Muratpaşa / Antalya / TURKEY
Please note that we may ask you to verify your identity before we can act on your request or complaint. We may also ask you for more information to help ensure that you are authorised to make such a request or complaint when you contact us on behalf of someone else.
Legal basis for processing personal data
We will only collect and use your personal data if at least one of the following conditions applies:
· We have your consent;
Example: Customer account
You give us permission to process your personal data when you register for a customer account.
· It is necessary for a contract with you or to take steps at your request prior to entering into a contract;
Example: To manage your booking and provide the products and services you request
We need to process your personal data so that we can manage your account or booking, provide you with the products and services you want to buy and help you with any orders and refunds you may ask for.
· It is necessary for us to comply with a legal obligation;
Example: Sharing personal data with regulatory authorities
So that you can travel, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your personal data for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate.
· It is necessary to protect your vital interests or those of another individual;
Example: In an emergency
Your insurance company, their agents and medical staff may exchange relevant personal data and special categories of personal data with us in circumstances where we/they need to act on your behalf or in the interest of other customers or in an emergency.
· It is in the public interest or we have official authority; or
Example: Security operations
We may use personal data to respond to and to manage security operations, accidents or other similar incidents, including medical and insurance purposes.
· It is in our or a third party’s legitimate interests and these are not overridden by your interests or rights.
Example: To personalise your experience
We may use your personal data to better understand your interests so that we can try to predict what other products, services and information you might be most interested in. This enables us to tailor our communications to make them more relevant and interesting for you.
Where we need to process special categories of personal data, for example health data for medical reasons, we will only do so if one or more additional conditions apply. For example, we have your explicit consent; it is necessary to protect the vital interests of you or another individual and you are physically or legally incapable of giving consent; it is necessary to establish, exercise or defend legal claims; it is necessary for reasons of substantial public interest.
Changes to our Notice
This Notice replaces all previous versions. We may change the Notice at any time so please check it regularly on our website(s) for any updates. If the changes are significant, we will provide a prominent notice on our website(s) including, if we believe it is appropriate, electronic notification of Privacy Notice changes.
Last update: October 2018
Key terms
Data controller: The data controller determines the purpose and manner in which personal data is used.
European Economic Area (EEA): EU Member States plus Norway, Iceland and Lichtenstein.
Online advertising: Marketing messages that you may see on the internet.
Special categories of personal data: This are categories of personal data revealing racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; genetic data, biometric data for the purpose of uniquely identifying a natural person; health data; and data concerning a natural person’s sex life or sexual orientation.
SERVICE AGREEMENT
Persons (hereinafter referred to as ‘’CUSTOMER’’) who purchase accommodation service from website or call centre of TURCOTEL TURİZM A.S. (hereinafter referred to as ‘’HOTEL’’) hereby agree to obeying the following rules.
1- Service and the scope of the service CUSTOMER has purchased are indicated in the voucher and brochure.
2- CUSTOMER accepts that he/she has read the brochure/voucher and understood the qualifications of the service purchased.
3- CUSTOMER accepts that he/she also agrees to this accommodation purchase rules also on behalf of the other persons that will participate in the travel and he/she is responsible for providing accurate information of these said persons like First Name – Last Name, T.R. Identity No. etc., he/she is liable and responsible for informing the other participants within the scope of pre-information and brochure and other participants are deemed to have the brochure. Since all information regarding the service purchased by the CUSTOMER will be provided through the contact information he/she has shared during the purchase process, CUSTOMER accepts that HOTEL shall not be held responsible in case of missing/wrong information and/or lack of information.
4- CUSTOMER accepts that he/she is fully responsible for any issues regarding luggage and its contents, for following and controlling his/her own belongings and that HOTEL and/or its employees shall not be held responsible for in any way legally and/or criminally for lost, stolen and missing stuff and that he/she shall not claim against HOTEL and/or HOTEL employees due to given reasons.
5- CUSTOMER accepts that he/she is obliged to follow the laws and customs to which the property and vehicle preferred to travel are subject; that he/she will obey the rules specified by the guide, property, agency and vehicle officials regarding the purchased service, he/she shall not jeopardize the safety/integrity of life and property of the third parties and he/she will be solely responsible for all pecuniary and non-pecuniary damages likely to occur in case of jeopardizing the safety/integrity of the life and property of the third parties otherwise HOTEL shall not perform the said service and CUSTOMER shall not be entitled to the right of refund for that reason.
6- CUSTOMER accepts to pay for extra food-beverage, personal expenditures and all goods and services out of the service apart from the scope of the purchased accommodation service.
7- CUSTOMER accepts that he/she shall inform the HOTEL official and the hotel in written the termination reason as per the duty of cooperation and care in case of the termination of the service due to the defective service.
8- CUSTOMER shall not be entitled to the right to indemnity in case of CUSTOMER’s fault, an unexpected and unavoidable behaviour of a third party, force majeure (unfavourable weather conditions, road obstacles, strike, terror, fog, war possibility, unavoidable technical issues etc.), an unexpected and unavoidable situation although the HOTEL/independent service provider have shown ultimate attention.
9- It’s required to pay 35% of the domestic service fee during the registration and the whole balance within 7 business days as of the date of sale and in case it’s 7 days or less to the check-in date, during the reservation process carried out via call centre. In case of non-payment within the said periods, the reservation will be cancelled and 35% of the fee will be invoiced to the CUSTOMER as forfeit. The Customer who has purchased the service during early booking season is liable to pay the whole service fee on the reservation date. For the reservation transactions carried out on the website, the whole reservation fee should be paid and the cancellation conditions given on the reservation details submitted to the customer apply.
10- For accommodation sales via call centre of the hotel, infrastructure of Ets Ersoy Turistik Servisleri A.S. is used. Pos systems of Ets Ersoy Turistik Servisleri A.S. are utilized. In case the relevant bank or financial institution doesn’t pay the service fee to the ETS Ersoy Turistik Servisleri A.S. with the claim of unjust and illegal use of the credit card – not arising from the fault of the ETS Ersoy Turistik Servisleri A.S. – used to pay the accommodation price by the CUSTOMER after the performance of the said service, the CUSTOMER will be responsible for the contested service fee and any damages along with the legal interests as of the reservation date.
11- In case the HOTEL waives to provide the service unjustly, the HOTEL will refund all payments of the CUSTOMER to that date within 14 days.
12- The CUSTOMER may transfer the service to a third person who meets the service requirements through a permanent data storage device or in written until 7 days before the start of the service. Transferee will be responsible for all expenses arising from the transfer process along with the transferor.
13- In case the CUSTOMER doesn’t notify in written that he/she will participate in the service, start of which he/she has missed, the HOTEL reserves the right to cancel all reservations and services of the CUSTOMER after 24 hours. In such cases, the CUSTOMER will not be refunded. If the CUSTOMER notifies that he/she will participate in the service within 24 hours following the start of the service, he/she can benefit from the service.
14- The CUSTOMER will be responsible for not notifying the changes of contact information as the contact information such as address, telephone, e-mail that are shared by the CUSTOMER during the purchase phase will be used for notifications.
15- In case the CUSTOMER is minor and it may result in not benefitting from the service without his/her parent or his/her legal custodian pursuant to the rules of the relevant property, cancellation conditions given in this document shall apply in such a case.
16- In case the CUSTOMER notifies that he/she cancels the accommodation service he/she has purchased until 15 days before the start date of the service in written or via permanent data storage device and the whole amount except for the obligatory taxes, charges and costs arising from similar legal liabilities is refunded to him/her. The CUSTOMER agrees to paying the whole amount to the HOTEL in case the CUSTOMER notifies that he/she cancels the accommodation service he/she has purchased until 14 days before the start date of the service in written or via permanent data storage device. CUSTOMER’s requests for date changes are deemed waiver and they will be notified in written considering the time of periods given above by the CUSTOMER. In case the CUSTOMER submits in written the reports indicating the diseases / deaths that restrains the 10-day usual activity of himself/herself or first-degree relatives that didn’t exist during the reservation process and documents regarding various situations that the CUSTOMER couldn’t foresee despite all his/her efforts before the start of the service, this will be exemption for this article and in such case, the paid price without the deduction will be refunded to the CUSTOMER within 14 days, except for obligatory taxes, charges and expenses arising from similar legal obligations and documentable and non-refundable fees paid to the third parties.
DATA CONTROLLER AND DATA PROCESSOR
Data Controller is the HOTEL (TURCOTEL TURIZM A.S.) and the data processor is ETS Ersoy Turistik Servisleri A.S. www. etstur.com and https://www.etstur.com/Gizlilik-Politikasi***
1- The HOTEL accepts, declares and undertakes that the necessary permissions for the transfer and processing of the personal data obtained and shared within the scope of the Agreement and the personal data to be obtained by ETSTUR to third parties are taken from the data owners in accordance with the Law No. 6698. The HOTEL, with the capacity of Data Controller, accepts, declares and undertakes that it will completely fulfil all obligations stipulated under Law No. 6698.
2- During the execution of services given in the Agreement, ETSTUR accepts to fulfil all liabilities and obligations imposed within the scope of the definition of Data Processor in Law no. 6698 provided that ETSTUR has the capacity of ‘’Data Processor’’. ETSTUR cannot be held responsible for damages arising or transactions under the obligation of Data Controller and stipulated in Law no. 6698 under any circumstances and shall not bear the capacity of Data Controller in terms of personal data transferred by the HOTEL and personal data to be obtained by ETSTUR under any circumstances.
3- ETSTUR shall not be the addressee of any direct and indirect damages except for the misuse of personal data due to its own fault as defined in Law no. 6698 and disclose of such personal data to 3rd parties unlawfully due to again its own fault.
4- ETSTUR is obliged to take all necessary technical and safety measures to ensure the appropriate level of security in order to prevent unlawful processing of personal data, to prevent unlawful access to personal data and to protect personal data.
5- The parties are authorized to terminate the Agreement immediately, without prejudice to all rights of claim for damages as a result of a notification from any official institution within the scope of this provision.
AREAS OF USE OF YOUR PERSONAL DATA
Your personal data collected and processed within the scope of the service you've purchased are shared with the solution partners of the HOTEL and companies deemed as performance assistant or the other subsidiaries of the HOTEL only for fulfilling the job necessities and as per confidentiality agreements such as
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Hotel reservations,
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Ensuring transportation,
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Check-in processes,
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Maintaining the hotel’s service standards,
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Ensuring corporate and administrative management.
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You have indicated that the in-house guest is not a Turkish citizen. The prices of the properties specified in the reservation are only be applicable for Turkish citizens. Property reserves right to request different amount in case the guest is the citizen of a country other than Turkey. Relevant units shall contact you in caseof such condition.You can get information from our consultants.
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